Draw on Cha’s experience in intercultural facilitation and transformational work to create event experiences that resonate. Explore how every design choice, from agenda flow to room setup, shapes attention, connection and engagement. Discover how human-centered design can support focus, belonging and emotional flow, then apply practical techniques to increase impact without adding cost or complexity.

Learning outcomes:

Apply human-centered design principles to support attention and engagement

Identify how pacing, space and flow influence energy and connection

Redesign agendas to increase retention and impact without adding cost or complexity.

This session is approved for the following certifications.

* ICCA Skills Domain CICS/CICE: 0.75

* CMP/CEU Approved: Event Design, 0.75 credits

* CSEP Approved