Build a people-first culture using a practical six-step framework. Learn how to strengthen psychological safety, reduce workplace friction, prevent burnout, and create the conditions for event teams to perform at their best in high-pressure environments.

Learning outcomes:

Operationalize belonging and well-being through a six-step strategic framework

Identify friction points and address toxic behaviors before they affect event delivery

Build a sustainable people-first culture that shifts teams from reactive stress management to proactive support

This session is approved for the following certifications.

* ICCA Skills Domain CICS/CICE: 0.5